911 Restoration Franchise
The Fresh Start Company
$100,000
$49,000
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2007
Van Nuys,CA
Miri Offir
About 911 Restoration
911 Restoration is a premier disaster recovery franchise built on a unique "Fresh Start" philosophy, specializing in water, fire, mold, and biohazard restoration. What makes the brand most attractive to entrepreneurs is its recession-resistant business model and low-overhead, mobile-ready structure.
Franchise Fees
$49,000
-
-
Why Choose 911 Restoration?
Franchisees can launch quickly as home-based business, supported by a 24/7 national call center and an in-house marketing engine that handles lead generation and digital advertising.
The brand offers a turnkey system featuring proprietary Gazingle CRM technology to manage field operations and comprehensive training through "911 Restoration University." With SBA approval, significant veteran discounts, and a proven track record of helping owners scale to multi-million dollar territories, 911 Restoration combines high-margin technical services with a compassionate, people-first culture.
Starting Costs & Investment Requirements
$125,000 - $275,000
$300,000
$100,000
Training & Support
911 Restoration eliminates the intimidation of business ownership through a comprehensive onboarding program at 911 Restoration University. This multi-week curriculum combines virtual learning with hands-on technical training led by IICRC-certified instructors at our California headquarters. We cover everything from mitigation techniques and insurance billing to our "Fresh Start" customer service model, ensuring you are fully prepared to lead your team even with zero prior industry experience.
Our support continues for the life of your business through a dedicated operational coach and a robust lead-generation engine. You benefit from an in-house marketing team that manages your digital advertising and a 24/7/365 national call center that captures and live-transfers leads directly to your phone. With proprietary Gazingle CRM technology to manage your field operations and access to national insurance accounts, you have the tools and mentorship needed to scale with confidence.
History
911 Restoration was founded in 2003 by Idan Shpizear and Peleg Lindenberg, two entrepreneurs who recognized that the restoration industry lacked a human touch. After witnessing the emotional toll property disasters took on homeowners, they developed the "Fresh Start" philosophy—a mission to provide not just technical repairs, but emotional support. What began as a local startup in Los Angeles quickly evolved into a national powerhouse when they officially launched the franchise model in 2007, scaling the business on the principles of speed, empathy, and innovation.
Today, 911 Restoration has grown to over 340 locations across North America, driven by a high-tech support system and a recession-resistant business model. Under the leadership of CEO Miri Offir, the brand has transformed into an industry leader recognized by Entrepreneur and Forbes. By combining a 24/7 national center with a robust lead-generation engine, the company provides a clear vision for continued success, empowering franchisees to build multi-million dollar businesses that serve their communities in times of crisis.
Ideal Candidate
Essential Core Skills
Leadership & People Management: You will be hiring, training, and motivating a crew of technicians. Success depends on your ability to lead a team that performs high-quality work under high-stress conditions.
Empathy & Communication: Since you are dealing with people during one of the worst days of their lives (fires, floods), the ability to be a "calm in the storm" is critical. You must gain the trust of distraught property owners quickly.
Sales & Relationship Building: A large part of the business involves networking with local insurance adjusters, property managers, and real estate agents to build a referral pipeline.
Problem-Solving: Restoration jobs are unpredictable. You need to be able to think on your feet when structural or environmental issues arise mid-project.
Ideal Background
While "all walks of life" are welcome, the most successful owners often come from:
Military or First Responders: The disciplined, systematic approach to emergencies makes veterans and former first responders an ideal fit for the 911 Restoration model.
Corporate Executives & Managers: Those who understand P&L statements, operational efficiency, and high-level strategy often scale their territories faster.
Existing Contractors: Many "Conversion Franchisees" are already in the home service industry (plumbers, HVAC, general contractors) and want to add the high-margin restoration revenue stream.
Sales & Business Development: Individuals who aren't afraid to go out into the community and "hunt" for new commercial accounts.